Netflix is the best way to relax and enjoy a movie. There are many reasons Netflix can go wrong.
We’ve compiled a list of common Netflix issues to help you. We also included troubleshooting tips to help you get Netflix up and running again.
1. Netflix app keeps crashing
At some point, it has all happened to us: one of our favorite apps crashes every time we try to use it. There are steps you can take after the initial panic wears off. However, it all depends on the device you’re using.
For smartphone users, force-stopping Netflix should be the first step. Try turning off your phone and then on again if it doesn’t work. If it doesn’t work again, delete the app from your phone and reinstall the app from the appropriate store. If you are using a set top streaming box, the same procedure applies.
You might not be allowed to delete Netflix apps that are installed on smart TVs. Try signing out of the app and clearing the cache. Then sign back in. If you are using Netflix on Windows or macOS, disable your antivirus software. Many security suites can interfere with the service.
2. Netflix Error 12001 is displayed on Android
Android users often complain about receiving error code 12001 when trying to use an app on their devices. Both tablets and smartphones are affected by this problem.
The error code 12001 is caused due to outdated data. To get Netflix to work again, you will need to refresh your data. How do you refresh your data?
Open the Android Settings app. Navigate to Settings > Notifications > See all apps. Scroll down and click on the Netflix entry. Navigate to Storage & cache, then tap Clear storage or Clear cache.
3. You Can’t Download Netflix Content
Netflix launched a service that allowed users to download content for offline viewing in 2016. You can now download movies and TV shows to watch offline, whether you are traveling long distances or in an area without internet access. This feature is not always perfect. There are several steps you can follow if you have trouble downloading content.
First, you should know that if your device is jailbroken or rooted, the feature will not work. This feature won’t work.
Second, ensure that your device is running Android 4.4.2 or iOS 8.
Try reinstalling Netflix on your tablet or phone if all else fails.
4. Netflix Error 1012 is displayed on iOS
Only iOS users can experience Error 1012. This error is caused by a problem with network connectivity. Your Netflix app can’t reach the Netflix servers.
To resolve the issue, you can try some basic troubleshooting steps. Try restarting the app and your device.
If none of the above options work, you can reset Netflix from the iOS settings menu. To reset, go to Settings > Netflix.
You can close all Netflix sessions by pressing twice the Home button and then swiping up on the Netflix app to close them. Your login credentials will need to be re-entered.
5. On your Desktop, you’ll see a black screen
You might experience a black screen when you try to play a movie on Netflix for macOS or Windows.
There are three main causes of this issue:
Clear browser cookies. Although the exact instructions will vary from browser to browser and may differ slightly, you can usually find the option under the Settings menu.
- Silverlight Microsoft discontinued Silverlight many years ago. However, plugins are still possible for certain browsers. It could be blocking video playback if it is still installed. It must be deleted.
- Antivirus: There is some anti-virus software that doesn’t work with Netflix. Temporarily disable the security software that you are using.
Try switching to another browser, or disable any plugins if you see a black screen.
6. Netflix is too popular
Netflix offers tiered pricing plans that allow more people to use Netflix simultaneously. The maximum number of people who can use the top plan is four.
You may see the message “Your Netflix account has been used on another device.” This is the problem. All sessions can be terminated by going to Settings > Sign Out of All Devices.
To see a list of your current sessions, you can go to Account > Settings > Recent Device Streaming Activity. This is a more straightforward solution. This list will allow you to identify online users. It is possible to convince one of these users to log off.
You can find out how many simultaneous screens your plan allows by visiting Account > Plan details.
7. Netflix is not available for you to log in
Resetting your password is the obvious solution. You should also remember to use LastPass as a password manager in the future. This will prevent you from entering incorrect passwords.
But, before you press the reset button, make sure to check your email inbox. There could be something more sinister at work. Unsuspecting users can trade their Netflix login credentials for small amounts of money on the dark web. These credentials are often purchased by people who can’t create a Netflix account in their country.
Netflix will notify you by email if it detects any suspicious login behavior. Remember, If you are the victim of a Netflix Hack, you will need to change the password for any other app or service that you have used the same credentials.
8. Netflix is not loading
What do you do when Netflix doesn’t load? What can you do if Netflix won’t load?
Here are some tips:
- Close Netflix and start it again.
- Restart your device.
- Sign out of Netflix and log back in.
- Reboot your router.
- Upgrading the Netflix app
- Get Netflix for all your devices.
- Reinstall Netflix.
- To circumvent ISP throttle, use a VPN.
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9. Netflix Does Not Work on Your Smart TV
Some smart TVs come with the Netflix app built-in. It is known for being less reliable and stable than the mobile, desktop, and set-top boxes versions. This is usually due to the TV’s internal hardware and not Netflix.
Samsung smart TVs can be problematic because they use the Tizen OS, a Linux-based operating system that is not compatible with Roku OS or Android TV.
There are several things you can do if Netflix doesn’t work on your Samsung smart television.
First, unplug your TV from the wall. Wait 30 seconds and then plug it in again. You can also turn off Samsung Instant On – some users have reported that this feature can interfere with apps installed, such as Netflix.
Try a factory reset using the TV’s settings menu. This will cause you to lose all your settings and data. This should only be used as a last resort.
Is your Netflix account working again?
These are the top Netflix problems, according to our research. We hope that your Netflix will now work properly and you can enjoy your favorite shows again by following these troubleshooting tips.
These are the top Netflix problems, according to our research. We hope that your Netflix will now work properly and you can enjoy your favorite shows again by following these troubleshooting tips.
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