Learn All About Gopuff Customer Service


If you have ever had to deal with Gopuff Customer Service, then you know how frustrating it can be. Thankfully, go puff has put together a guide on how to get the best out of their customer service department. First and foremost, make sure that you are respectful to the person helping you. The last thing that you want is for them to stop helping you because of your attitude.

Secondly, be prepared for the long wait times. Oftentimes, there are a lot of people waiting to talk to someone so patience is key. Also, keep in mind that they may not be able to help you right away so do not get frustrated if it takes a while.

Finally, make sure that you have all of your information handy when talking to customer service. This includes your name, account number, and anything else that might be important. If at any time they ask for this information, don’t hesitate to give it to them.

How to contact Gopuff Customer Service

If you have any questions or concerns about your order, please contact our Gopuff Customer Service department at 1-877-446-7423. We are available Monday through Friday from 8 am to 8 pm EST, and Saturday from 9 am to 5 pm EST. Thank you for choosing to go puff!

What is the average wait time for Gopuff Customer Service?

The average wait time for gopuff service is about three minutes. However, this time can vary depending on the time of day and the type of question or issue a customer is having. In general, though, customers are usually able to get help relatively quickly.

How to cancel an order with goPuff

If you have placed an order with Gopuff and decide that you do not want to continue with the order, there are a few ways to cancel it.

1. Via the Online Order Form: If you placed your order online, click on the “My Account” tab and then click on the “Order History” link. This will take you to the order history page where you can see all of your orders. On the order history page, under “Date/Time,” select the date and time of the order that you want to cancel. Then, under “Action,” select “Cancel Order.”

2. Via Telephone: If you placed your order by phone, please contact customer service at 1-866-GO-PUFF (1-866-465-3831). They will be able to help you cancel your order.

3. In Person: If you placed your order in person, please bring your receipt to any of our stores and we will be happy to assist you in canceling your order.

How to track an order with goPuff

To track an order with goPuff, first sign in to your account. Under “My Orders,” you’ll see a list of your recent orders. Click on the order you want to track. On the “Order Details” page, under “Status” you’ll see whether the order has been shipped or canceled. If the order has been shipped, you can track its progress by clicking on the “Track Order” button and filling out the form provided. You’ll be able to view information such as tracking number, shipping address, and package status. If the order has been canceled, you can find out why by clicking on the “Cancellation Info” link and filling out the form provided.


If you have any questions about our products or Gopuff Customer Service, don’t hesitate to reach out to us through our customer service channels. We are here to help and we would be happy to get back to you as soon as possible. Thanks for reading!

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